[defective]

DHL, which has normally been spectacular, got me the other week. I was getting a package delivered on Monday that I needed by Thursday at noon. It required a signature, so I filled out the release for them to leave it without one. It also had a spot for delivery instructions. I have a simple gate with a latch and no lock, so I said the gate is unlocked, they could open the gate to deliver, leave it inside or outside the gate, or even toss it over the gate.

The Friday before the Monday which they were scheduled to deliver, I got a delivery exception saying that it was unable to be delivered according to my instructions and that nobody was home. I WAS home, though I was not notified they were coming, and I can't think of a scenario which "inside or outside the gate" does not cover.

On Monday, Tuesday, Wednesday, and Thursday they updated to say it was 'out for delivery', each time updating in the evening to say the following day after they failed to return to my house. It was finally delivered 1 hour after I left for the airport.