[tambarskjelve]

In this case I praise the act relating to consumer purchases in Norway. I bought a butterfly MacBook Pro in January 2017. After numerous repairs and complaints to the reseller, I decided to make my case to the consumer council in January 2020, and boy did that resolve the problem: It took the reseller less than 24 hours to replace the old faulty MacBook with a new one with a post butterfly keyboard. I did spend some time going through the consumer law to make my case, and the resellers' poor customer relations and inability to resolve the issue ended up working in my favor. It's bonkers that this issue still isn't resolved for many people.

[ilamont]

It's amazing how fast many private companies will fix something when regulators or courts get involved. I've actually found Apple to be very responsive to problems, including the keyboard issue for Intel MBPs from the late teens (mine was replaced and they also gave me a nice loaner for a week, an M1).

Other large companies - not so much, until the authorities get involved.

For instance, I had a bad experience with a telco in my U.S. state some years ago. As soon as I called the state regulator about being strung along over a bait and switch, the telco bent over backwards to clear up the issue.

There was also the time I took an airline to small claims court after repeated customer service calls and a demand notice failed to get their attention; the airline's chief counsel called me up at work after they received the notice from the court. They still failed to resolve the problem and also didn't show up for the hearing, so it was a summary judgement in my favor with damages multiplied x3.

Tip if you do escalate to a court or regulator: Keep copies of everything including postage receipts with tracking info and records of phone calls (screenshots of call logs, notes about each call, etc.)