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by whoosh3 1263 days ago
I share your frustration with T-Mobile. Now, even the Twitter reps are outsourced.

The basic chat reps <> TForce. If you @TForce on Twitter it's usually quick and easy. IIRC, those reps are domestic.

Porting numbers is a little complex but doable by regular reps.

Source: Used to do tech support at T-Mobile.