In general, I’d like to see more companies treating documentation as a first class product, with dedicated technical resources and product management team. I wrote about that in a post presenting what I call the “Docs Hierarchy of Needs”: https://passo.uno/docs-hierarchy-of-needs/
Potentially interesting that the E-Myth series of books on entrepreneurship essentially asserts that the company itself is documentation because processes that can be readily and reliably communicated to employees are at the core of consistent value generating operations.