[jesuspiece]

> Fly.io is not a support-first company. If this bothers you, then Fly.io is probably not for you.

> When emailing support, and email is the only option, it can take from hours to days to get a response. Sometimes they don't follow up. It does not feel like their level of support is on par with other cloud providers.

This enough to keep me on AWS. You can say a lot about AWS but their support is great

[Aeolun]

Responsive at least. They’re very quick to inform you that x is a known issue with their service, and the request has been dispatched to the dev team.

[wpietri]

Yeah, I'm ok with "hours to days" of mysterious downtime for some personal projects. But for my day job? Deal killer for sure.