[John23832]

Their support is really trash. There's a lot of "go to the forums", and you go there and get ignored.

We had issues with ZeroTrust and could get literally ZeroHelp. We were told the ZeroTrust team doesn't monitor the forums (which were where we were told by support to go for help, lol).

[judge2020]

About two years ago they started moving towards free tier users receiving no official support outside of billing issues. Trust me, even for us forum MVPs, it's a point of contention.