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by fortituded0002 1268 days ago
> I told the contacts at Stripe that I would do a write up about what happened from my point of view to help them understand what happened to me. I figured it would be good to do that write up publicly to help both Stripe and potential Stripe customers understand what happened and how it was resolved.

Sucks that you had to get to this point, but thank you for taking the time to do this and being rational about it. Being able to review what went sideways is invaluable for big companies and complex processes on their end. Having customer input can really help push things in the right direction for everyone (including existing and future customers).

(FYI: not affiliated with Stripe. Just glad to see people pushing things forward in a way that is not only productive but can have positive impact on people.)