[moralestapia]

As is the case with this kind of threads, it's quite embarrassing (for Stripe) that HN is their customer support outlet.

Just as HN is great for showing up stuff and building brand awareness, the opposite is true as well; for me, at least, every time I see issues like this it erodes my perception of Stripe and makes me a bit averse of using their services.

[bytehowl]

There's no better way to make companies fix your issues than publicly dragging them through the mud.

I had a relatively minor issue with a paid battle pass in Paladins, a F2P game by Hi-Rez. After they had stonewalled me for over a month, until the battle pass itself ran out, I tried to stir up a shitstorm on like 5 relevant subreddits. My post failed to really take root on most of them, but it got to frontpage of the Nintendo Switch sub. My issue got resolved within a couple of hours.

[hn_throwaway_99]

And the alternative is??

I'm not suggesting there are no alternatives to Stripe, but I am suggesting I'd be doubtful to think that there are other companies that don't also have painful customer service snafus.

[looping__lui]

We had a great experience w/ Fastspring: https://fastspring.com/

It has been a few years though since we sold the company. Super easy to set up, super reliable. Never had any issues w/ them.

[moralestapia]

Funny.

As soon as I read your comment I went there, I clicked on "I'd like to speak with someone" on their chat popup and have been waiting for that all morning, i.e. they don't seem to care much.