[shuaib]

My last experience with AirBNB, it's customer support, and eventually an insurance claim, all went quite horrible. Made me realise how stark a difference there is on the spectrum of customer support by businesses. On one side we have companies like Amazon (with their customer obsession) that would go an extra mile to support their customers, and then on the opposite we have AirBnb like companies.

I would be switching to Booking.com for now and not going to use AirBnb anymore. But from what I am reading here, seems like they aren't that good with their customer care as well?