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by jordanpg
1264 days ago
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I've had success with my parents and 1Password by only teaching them an extremely limited feature set: how to create new entries, update existing entries, and to copy and paste usernames and passwords. No browser extensions, no autofill features, no URLs, no vaults, no labels, etc. I think that almost all the friction with respect to password managers relates to autofill, how to make it work, and in particular, how to recognize when and why it's not working. For non-technical people, this is an intractable problem. It's too much even for a lot of technical people. It's also why I doubt password managers in their present form will ever get widespread adoption. Their best features are just too finicky. Not due to any fault on the part of the authors -- it's just that the web is a mess, things change, and this kind of thing will always break from time to time. So, my advice is to distill password management down to its simplest essence and just teach that to non-technical people in the hopes that it will more-or-less resemble the notepad/spreadsheet method, except with a password now. |
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