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by squeegee_scream
1264 days ago
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I used to work at 1Password, and have been a happy 1Password user before that. I recommend it _all the time_, and I carry around a $20 1Password gift card in my wallet to give to people when I recommend it. But I have been trying to get my mom setup on it for months and it's still a struggle :( I was hoping this article was going to say, "FooPassword has great security, and amazing UX and even your mom can easily use it", but alas... The problems my mom experienced setting up 1Password, some I had never encountered. There are at least a handful of things going on that can cause problems, including web browser, internet connection, 1P browser extension, 1P desktop app, OS (at this point my mom has become unfamiliar with all desktop OSes since she has primarily used her smartphone for over 6 years and rarely if ever uses a desktop OS). There are enough opportunities for issues to occur that are trivial for me to troubleshoot, but are non-starters for my mom. And I suspect that my mom's experience is very common :( |
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The ux is terrible, and on Mac there are at least three different UIs you can open (browser, click on toolbar icon and "full" UI.) On Linux I think there are at least two variants, maybe more, dont remember.
Just make one and make it simple and usable. By simple I don't mean Google/apple-style "hide everything because people are stupid". I mean simple, consistent, reliable, usable and powerful.
BR