[m348e912]

This is what I was going to say. Chatbots suck today but with integration of a trained ChatGPT instance they could get substantially better. In some cases it could even better than first-line human support. (I am looking at you AT&T)

[smegger001]

maybe, but seeing as ChaptGPT already has a habit of making shitup when it doens't know that looks plausible but is wrong I would be worried that it would start sending bad responses make situations worse and not have a obvious way to escalate to a human as its decided it has a 'solved' the problem.