[ktpecot]

I don’t think this is necessarily true. Pretty sure there’s a quote from Herb saying that southwest was going to be “high touch, low tech”. Herb was a legend for going up against the big airlines and winning but he was the right person for the right time. A war time ceo if you will. Southwest doesn’t need Jobs they need Cook, someone who can build out and scale now that they’re established.

The airline industry as a whole is known to have antiquated tech and hard to clean data. Someone mentioned in one of the threads last week how difficult it is to modernize these systems where every system is using different timestamp formats. Southwest is just more antiquated and probably at least 5 years behind the rest of the industry in modernizing. Especially with crew systems which is what blew everything up last week.