I'm not saying culture is unimportant, but IT seems pretty damn important to them right now, given the situation, which culture didn't prevent and won't fix.
Would you rather deal with an organization that's 90th percentile in culture and 10th in IT or the other way around?
Obviously being terrible at either will handicap you but a dearth of good culture will probably cause problems long before a dearth of good IT will. IT has less capability to cover for bad culture and process than good culture and process has to cover for bad IT.
Agreed culture is important, but no amount of culture can make up for a lack of IT investment.
Is it possible for a company to be too culture-focused though, where they are so enamored with how great their culture is that they neglect other important aspects of their business?
I also wonder how often a company has a "good" culture overall, but it doesn't extend to IT. With outsourcing, I think you can see that happening, and the rest of the non-IT workers can be oblivious to it.
Would you rather deal with an organization that's 90th percentile in culture and 10th in IT or the other way around?
Obviously being terrible at either will handicap you but a dearth of good culture will probably cause problems long before a dearth of good IT will. IT has less capability to cover for bad culture and process than good culture and process has to cover for bad IT.