| hi.. i recently suffered the same thing with github when they banned a rogue developer who had tricked me and around 500 other people into "artificially increasing stars". the unsuspecting users were banned as if "they had" committed that crime when it was the dev who had used our accounts... i contacted support and discussed the same on HN. in the support mail, i wrote in clear terms what had happened and my position on the same.
i told them about "getting my data" as in, if they wont let me access the account, i need a backup of ALL my data so that i can take my business somewhere else. you should do the same. if they say "cannot access after 30 days", inform them that you are contacting a lawyer about deceitful tactic of deleting accounts without prior warning or recouse and give you your data back. I assume you are a paying customer so you can pressure them into that "if you wont let me use the account, i will take my business elsewhere and shame you for what you have done on social media". you own your data on their platform so its not like they can just "not give" it back to you. over the years, i have found that being shamed on social media is pretty scary for companies and since they are just giving corporate BS about "I’ve been told the account can’t be reopened because it has been deactivated too long". |