The telco's complacency have trained their customers to not answer the phone thereby destroying one of their primary businesses. Gen Z and Y consider it rude to call people.
I think that was true long before robo calling was a big thing.
Since texting and even back from the AIM/IRC generation - when I was in college 20 years ago, with T9, people were already primarily were texting not calling.
Since texting and even back from the AIM/IRC generation - when I was in college 20 years ago, with T9, people were already primarily were texting not calling.