[united893]

I signed up for their service, was assigned a virtual agent. I did some background check on the person assigned to me and found she had stolen cc details & funds from a customer of hers in the past.

Nothing you can do when you're in the US and the person that stole from you is in the philippines.

[sneak]

What tools/services did you use to run the background check?

[united893]

I just did a google search of her name. Ran into a website from a former client lamenting she'd stolen his identity, lamenting there wasn't much that he could do about it and warning others.