[NikolaNovak]

I was on official Microsoft support forums for Xbox cloud this fall. Many of us had similar breaking issues that did not appear to be a pebkac. I provided reasonably detailed description, what I tried, what I discounted, my full hardware software and network setup, testing results on different machines etc. But couple of other users provided hours of their own network traces and wiresharks and extremely detailed investigation. Basically handed a full replication and analysis to them for something that affected a significant number of people. Continued copy and past response from "support" was basically to send us to reddit or stack or some other even more social support.