[vertis]

I've gotten a reply from Bezos (or more likely an EA) before, it happens.

Sidenote: EAs are just as good. Having been on the end of an EA to a CEO telling me to fix something I can tell you it's not a place you want to be. They can, in a limited way, invoke CEO power.

It's never a sure thing but it doesn't hurt to try either.

Also Werner Vogels once popped into a hacker news thread I posted about my AWS account having leaked keys and a bill run up by a "hacker" (this was before it was common)[0][1].

[0]: https://vertis.io/2013/12/16/unauthorised-litecoin-mining/

[1]: https://news.ycombinator.com/item?id=6911908