[eastbound]

As a founder, I pay programmers who care about customers about 50% more. I’ve actually doubled the salary if a total junior within 10 months of hiring, because he cared about business goals.

I also work to eject those who can’t work with customers. We’re not here to serve the beauty of JUnit tests. I simply don’t understand the “programmers aren’t paid enough” torpe; It’s only true for purists who don’t dedicate their work to building a business.

[mgkimsal]

Perhaps overly semantic, but... there's a conflation of "care about customers" and "cared about business goals" there. Ideally, they're the same thing, but not always. And if you care about customers, but are 'managed' in to doing things which are clearly at odds with what the customers are wanting... you're in a bind.

[pcthrowaway]

Also a conflation of customers and the users (mentioned upthread).

The business's goal is generally to extract as much value as possible from its ability to balance servicing customers and users, and managing operations. I've never worked anywhere where there isn't a fair bit of conflict of interests between those three groups

[M5x7wI3CmbEem10]

thank you for sharing. how did you learn to become an effective owner? any book or blog recommendations?

[eastbound]

HN. Really, that was back at the time of PG essays and Kalzumeus’ 10,000-words blogposts. But I’m probably not an effective manager, I was just a good founder, a passionate creator, and luck/market fit struck me.