[donalhunt]

These type of bugs / disconnects between systems can have a major productivity impact for teams and organisations. And they are relatively common. :/

I've frequently worked on such issues during my career and the time it takes to identify root cause / effective mitigations can be draining. I've found the key is to focus on creating reproducible test cases and a way to capture environment information in a manner that ensures you are comparing apples to apples. Some systems are so brittle that even adding additional load to capture observability data causes nuances that obscure the root cause. :(