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You’re right, it’s even worse than that. When public transit is constantly decelerating, crawling, and hesitating it (correctly) communicates to the riders society’s judgment that they and their destinations don’t matter. That if your trip mattered you would have your own car. It sets a waiting room atmosphere. Public transit is a purgatory for those with nowhere else to be to while away the hours. And pretty soon that’s who your ridership is and what they’re doing there.