[criloz2]

I am with you, but There are ways to mitigate that, one is to make a script that check the URL output for this particular case, another way is to instruct the bot to translate user input to queries and then check whether they can run or not. But yeah, using those bots without constant human supervision seem like a terrible practice

[thomasahle]

I completely agree that the "grounding" problem is solvable. It shouldn't take too long before we have bots with much more reliable answers.

My worry, from working in the chatbot support industry, is that companies are not aligned to help you solve problems faster. If you get in touch with a real human being about a product issue, they may have sympathy with your issue, or get tired of you, and just refund or whatever.

Meanwhile AI support could have you keep trying less and less likely to work solutions until the sun dies. Companies don't always want you to reach the true solution, and smart AI can act as a wall between you and it.

Of course, whenever insentives are aligned, better AI may significantly improve the quality of support.

[visarga]

> AI support could have you keep trying less and less likely to work solutions until the sun dies

Use your own AI. My bot will talk to your bot.

[hanselot]

We are definitely approaching the age of AI avatars that interact on our behalf.

Perhaps soon we won't even talk to each other anymore without it being filtered for thought crimes.