[JoeAltmaier]

If only. My three-generation appliance store sold me a fancy dishwasher that wouldn't release soap - the little door jammed against the wire rack in operation, opened a quarter inch and finished with a wad of gummy soap still inside. No way it could ever work.

The store claimed it was 'supposed to work that way'. Lame.

[unregistereddev]

I've seen this problem before. While it's not a smart design, it usually works. Your racks are likely not pushed all the way into the dishwasher. It's possibly an installation problem; if the dishwasher is not level, gravity will pull the racks towards the door. Try adjusting the feet under the kickplate to raise the front of the dishwasher.

[JoeAltmaier]

Nah. I returned it, for one that didn't need me to fix it's defects.