[BartjeD]

... Because building and running a piece of software is a vastly more complicated process than ordering a bottle of wine and drinking it.

The way to hell is paved with well intended analogies.

[schnebbau]

The complexity of the process of causing loss to another does not absolve you from it.

[benjaminwootton]

It certainly mitigates it. I have many years of experience with AWS and installed Databricks, an off the shelf product through their SaaS portal.

I certainly feel less responsible and more aggrieved when that situation costs me a lot of money than in the $200 wine example.

[kelnos]

That doesn't really matter, though. A cloud provider would likely have different motives and apply a different calculus to the decision of whether or not to offer a refund in a case like this, than a restaurant would over a bottle of expensive wine.

Amazon is thinking about customer retention and growth, and about the goodwill lost in refusing such a request. The restaurant is thinking about the likelihood that someone is just trying to get out of paying for something for which they did actually understand the cost.