[olliej]

The reason for forced arbitration - aside from the unavoidable bias on the part of the arbitrator - is that many claims simply are not worth the costs required for a single victim. Eg it’s “efficient” in the sense that it means people can’t pay practically recover costs, so don’t try, this saving the company money.

For example: say a Company sells something with a known defect that costs $200 to repair. No on is going to hire a lawyer for a $200 bill on their own. So by forcing arbitration the company avoids having to pay for damages they cause.

We know that this is the sole reason for forced arbitration- not efficiency, etc that such corps claim - because whenever people do get together and then say “fine, have a tens of thousands of arbitration cases” companies try to get out of their own forced arbitration contracts.