[waboremo]

Twitter is a bit of a gatekeeper is it not? So many companies ran their customer service through there, it became one of the dominant customer service platforms (alongside Facebook). On top of this, many news platforms also relied heavily on Twitter to break and share news, same with journalists who used Twitter as their only form of communication effectively.

Twitter was positioning itself as a major gatekeeper of information, and so I do think the EU should be looking into this carefully in hopes of preventing it from happening again.

[OJFord]

To be clear, I don't object to there being the regulation at all, I was just commenting on the word choice, which to me, and apparently vehemently not others, seemed unusual.

[ehnto]

You're right, now might be a smart time to enter the customer support SaaS space.