[exit]

> It’s important to frame the plethora of technological platforms and applications which have flooded increasingly into the workplace as only ever as good as the human minds using them. Nothing can replace this—the technology is a utility to augment the creativity and dynamics of what happens when people work together.

(emphasis mine)

i think this disregards the synergistic effects technology can have.

in particular, "good software" can formalise and make explicit processes which humans otherwise struggle to manage through tacit communication and "norms".

more than augmenting, we extend our capacities through technology. in many ways this defines our species.