[rolenthedeep]

Was it EDI? I had a problem with a vendor where my store ordered something in 2015, marked it as not received, then received it later and sold it without correcting inventory.

The vendor went into a cycle of refunding and re-billing my store for that part every few months for years.

Fortunately both our books came out even in the end, but Jesus what a stupid thing to happen.

[zeruch]

It was ultimately all of SW. Before the Valspar purchase, SW used SugarCRM, and my team there (TAMs) were with the account and regularly out in CLE. I really like the team there from SW. One of the best customers I ever dealt with overall.