[rickyc091]

So I placed an order for a MBP 16" from Apple around Black Friday and UPS lost my package during transit. It was not lost after delivery. It's been over two weeks going between Apple's support team and UPS.

UPS tells me to file a claim on their website and they can't address this through phone support, but they closed my case. Apple tells me they are waiting for UPS to respond to them before they can refund my order.

I'm not getting anywhere from either party. My only recourse seems to file a dispute so I can get my money back to place a replacement order, but being blacklisted by Apple is exactly what I fear.

If anyone has any thoughts, please let me know. I'd expect a company like Apple to have a better policy for replacing lost computers. While I understand fraud, I've made numerous purchases in the past with the same account.