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by kube-system 1278 days ago
I feel like this is treating the symptoms rather than the cause. Companies shouldn’t be allowed to have such a tight grip on a consumer’s digital life such that an account ban is crippling.
1 comments

They're both problems. Smaller companies shouldn't be able to retaliate against a valid chargeback either.
Should they be able to retaliate against an invalid chargeback? Chargeback fraud is a thing.
Sure!

But only if they have reasonable system for telling the difference.

Everyone thinks their system is reasonable, that's the whole problem. Banks obviously don't think chargeback fraud is fraud when they perform fraudulent chargebacks. They think they're reasonably legit, which is why they perform them. Retailers also think their fraud prevention systems are reasonable. Reasonable means different things to different people and it certainly doesn't mean infallible.

Nobody in any of these situations thinks they are being unreasonable.

> Everyone thinks their system is reasonable

Okay? I didn't say they get to choose. Was the implication of "shouldn't be able" not clear enough? You'd have externally imposed rules.

And in this case google hasn't expressed that they think the process was reasonable, they're just refusing to do anything.