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tl:dr; turn off the notifications and proritise your workload so you know that the stuff you are clearing is the important stuff first, tell the company you are doing this to focus on your backlog. This is going to come across as arrogant, and in a way it is, but in a healthy way. If your tickets are piling up then you /need/ to ignore distractions. Someone then tries to track you down so you lead with 'is it on fire?' and when it is, ok that does rank highly, but when it's not 'sorry, I've got so much backlog I need to focus on right now, email me and I'll look at it as soon as I can, but fair warning, it might take a while' is not only ok, it's absolutely critical. In a very strange turn of events you'll likely see that somehow these critical problems are being solved at the source.... ;) This also means that the workload you have and therefore the time you allocate to spending doing it has to be priority driven. Start with the flames and work back to the embers. Finally, just to reinforce the main point here, if the tooling you've been provided with isn't enabling you to do your job well, then find how it will and tell the company what you plan to do to ensure productivity. :) remember, they hired you to make them money, if you find a better way of making money faster and for longer only an idiot will find fault with that. This is how good ways of working evolve in environments. |