Yeah that's automated (and also, kind of angry at stolon right now). We have a bunch of tooling that makes postgres nice to use on our platform, but users still have to get in and do things in some scenarios.
Most people expect managed databases with actual humans logging into their DBs to fix things that go wrong. It's actually a little difficult to explain that we don't do that! Because they expect it.
The result is sometimes unhappy customers and us leaving a lot of money sitting on the table. People pay a lot of extra money for the managed bit and some will be happier if we charge them at lot more money for it. The people who want to save money will likely be happier knowing it's an option.