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by TeMPOraL
1285 days ago
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Wonder how much of that is actually a preference of typical consumers, and how much it is just being forced on them. > stimulus, sparks of ideas, reviews and testimonials, and all the other "cruft" that was removed from McMaster.com In meatspace this is often discussed as customer-abusive design - overloading senses with shapes, colors, sounds and smells, confusing and ever-changing shop layout forcing shoppers to wander and explore, defeating the no.1. normal people advice for responsible shopping - make a list beforehand and stick to it. I don't think HNers are that much different. We complain more, because we know more about how the web works, and realize things could be much better. |
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I can just about guarantee it's mostly the latter.
My elderly dad was shown how to do a couple things on Craigslist, years ago, and has been using it without assistance for years.
Meanwhile he often has to ask for help with the fucking phone app on his phone. And every time Google updates it or he gets a new phone, he has to figure it all out again. For no benefit, just to be able to do the same shit he already could.
Design thrashing and all kinds of slow-downs and animations and "helpful" pop-ups and crap make things harder on everyone, it's just that some of us can push past it. It has a cost, but we become blind to it because we're so used to putting up with it. A few seconds lost there, a couple minutes here, but we've forgotten about it by the end of the day. For those on the edges it's catastrophic to their ability to actually use their devices for anything.