[dahart]

> it squeaked when you bore down on it

My old trek commuter just started doing that. Then I inspected the frame and found some cracks around where the cabling comes out. Went to buy a new bike and the shop said, well at least go check if they’ll warranty it. So I did, my local shop just happened to have the 15 year old original receipt archived. They sent photos to Trek, and Trek warrantied a replacement. And it was a full bike replacement, even though I stripped the old bike. I felt very sheepish about taking a new bike after the very well used bike frame failed (maybe abused? I was touring on it, a lot, not just commuting). I told the shop I felt like I was cheating, and they said “take the bike and don’t even worry, Trek makes it easy and they like doing it for loyalty. Plus, other people have brought back 30 year old bikes, so you’re not even on the list of crazy stories.” Wow. I definitely feel some loyalty to both Trek and this shop after this… I won’t hesitate to buy another Trek from them once I need one.

[kraquepype]

That is great, I'm glad they honored the warranty so well for you. Mine was really old - an early aluminum frame, it wasn't welded but bonded together - but now I wonder what they would have done if I had asked.