I use them too. Great customer service with a real and competent person on the line right away. Decided to go with them after some searching. I was getting off Google and they had an actual office and pictures of the people who worked there on their website. Some of their marketing is a bit corny but have had great service over the past few years.
support isn't that good if you ask me. when I had a problem with my account and they couldn't resolve it, it took quite some time to get my domain back under control.