[sickmate]

>Highly trained people handled the company’s incoming telephone and online inquiries

Not sure I can agree with this. Almost a decade ago we had some shared hosting accounts at Rackspace for some very legacy clients (ones that even accounting had forgotten about and not billed them for years). We had an issue with accessing one of the databases to export for handover, and so I got in touch with their online support. They gave me full admin access to their database server which had several hundred other clients on there. I could also see the historical metrics for the server which were interesting. I told them immediately but it took them almost a day to revoke my access.

[hzbxks]

rackspace never had a "shared hosting" product outside of a very short lived acquisition of mosso from like 2007-2008....

[sickmate]

It might have been called something else like cloud hosting, but it was definitely equivalent to a shared hosting model. We didn't manage the web servers, no root access etc and the database server was shared between 300+ of their customers.

[seanstev]

cloud sites. The product was bought out by liquid web about 10 years ago, if I remember correctly.