Hmm I had the opposite experience. I emailed them 3 or 4 bugs and they fixed it. This was several months ago though. I am a paid user to several substacks in case that matters.
That's interesting. Prior to July I did get replies, but they never fixed anything. "Thanks we'll pass this on to the dev team" but then nothing. I think that's normal but not great.
Since July I've sent emails about 3 issues and the only response I got was the one I mentioned above.
Since July I've sent emails about 3 issues and the only response I got was the one I mentioned above.
I'm a writer with a few paid subscribers.