[dimmke]

I loved Carvana because I bought a car from them for about the same price I’d pay at a dealership but it was all online and I didn’t have to feel like I was getting swindled at any point.

The experience of buying a car at a dealership is a fucking nightmare. It’s awful. It’s the worst customer experience you can have in the United States.

There’s been some serious issues with the used car market fluctuating over COVID but it’s very reductive to now say “oh they were bad the whole time just another unprofitable unicorn”

[jrnichols]

I'm old enough to remember iMotors and how it too made the online car buying experience decent.

Carvana has done the same thing, 20 years later.

Car dealerships, for the most part, have not evolved at all or even tried. The experience is still a huge pain in the ass, and they know it.