I totally agree that the sales process was bad. My post was responding to politician's insinuation that because they couldn't afford to buy the data they had no right to complain about the embarrassing salesmanship.
It's simply interesting that their use of the service was such that they were asked to pay, yet when they couldn't afford it, they complained about the way in which they were asked.
Suppose your government provides electricity for free below a certain threshold. Suppose you exceed that threshold. Suppose a rude person calls you up and asks you to pay. Suppose you can't afford it.
Should you then complain that they were rude and how it was their rudeness that caused you to switch providers? Or do you simply explain that you found a cheaper provider that aligned with your long-term goals? Was the point of the post to try to give Google customer service a black eye? Because, to me, all it did was betray pettiness.
Suppose your government provides electricity for free below a certain threshold. Suppose you exceed that threshold. Suppose a rude person calls you up and asks you to pay. Suppose you can't afford it.
Should you then complain that they were rude and how it was their rudeness that caused you to switch providers? Or do you simply explain that you found a cheaper provider that aligned with your long-term goals? Was the point of the post to try to give Google customer service a black eye? Because, to me, all it did was betray pettiness.