[dym_sh]

that's cute, not like they cant hit you with extra "unforeseen" charge and hold domain for ransom until you pay up, or just drop you as a customer based on some arbitrary reason, refunding full 10 years and putting domain for an auction

you have just as much real control over domain as you have over entire DNS — zilch and a half — it all holds on trust and good faith, until greed comes into play

[Brajeshwar]

Is this for real and you are not kidding? Can you please share examples/incidents?

[dym_sh]

namecheap dropped entire population of russia and belorussia as customers

https://www.theverge.com/2022/3/1/22956581/russia-ukraine-na...

sure, an extraordinary example, but what stops anyone from wording their ToS ever so slightly vague, that any domain is held by a shoestring

[ameliaquining]

They weren't holding the domains hostage, though, right? You can find any other registrar willing to have you and transfer your domain from Namecheap to them (and I think Namecheap would get in trouble with ICANN if this weren't the case). So customers are mostly just inconvenienced a little.

[simfree]

So long as you provide ample time to transition and sound reasoning, firing customers you can't effectively service is the best thing to do.