[mcguire]

And then there was the place that (when I started) used Remedy. (Ever seen the ticket creation process there? Of course, only customer-facing people were supposed to create them.) That wasn't good enough, so they added a customized Jira for the devs to track their activities. (A Jira ticket had to be associated with a Remedy ticket, even for new development.) And finally, they slathered on a layer of Rally on top to make sure we were suitably Agile.

Fortunately, now, we're SAFe.

[tharkun__]

That's I guess where the "most" comes in ;) Yes unfortunately I have seen other systems than Jira and most are awful. That's another thing developers complain about a lot: Jira. I find Jira is a breath of fresh air compared to traditional systems and fortunately in most places devs only deal w/ Jira like in the case you described.

Were you unlucky enough that they actually had checks in place or was it the typical "these systems are 'integrated' but not really"? If no checks, then to hell with the remedy ticket. I'm not putting any. If it only checks for not-empty field, I'll fill in junk. If they do check existence, I'll find an unlucky Remedy ticket that gets stuck with all my Jira tickets. If they check that the Remedy ticket is actually still open, I'll somehow find one of those Remedy tickets that are forgotten and hopefully will never be found and cleaned up (unlikely anyway) and that one gets stuck with all my Jira tickets. If only one Jira ticket can get associated with each Remedy ticket (which is again stupid for so many reasons ...) I'll use subtasks on one special "junkyard" Jira ticket.

I'm sure there are more cases you can think of and where we can find workarounds that still allow me to publicly document what I worked on.