[bombcar]

Also remember that the way DocuSign works it is the company paying for it, not the people signing. That makes it even harder to disrupt, because the "great majority of users" are used to the DocuSign workflow and aren't paying and have no incentive to change.

[ghaff]

And while I'm sure DocuSign is a very profitable product line, I also suspect that for many companies that use it (like financial firms) its cost is somewhere around their paper clip budget.

[bombcar]

Yep. My first few mortgages involved getting all the right people in a room together at the same time and signing hundreds of documents, the last two were some websites and clicking.

The amount of time not lost having people watch me perform magic with the pen must have saved way more than DocuSign cost.

[ghaff]

I was seeing a discussion the other week about automation and someone was saying that, as a consumer, not that much has really been automated. We still need a person to clean the house, do the yardwork, cook (yes you can get meal delivery but again in urban areas that's not new), etc. Even if we do have major appliances they're pretty similar to what we've had for decades.

While that's true, it probably leaves out a lot of tasks that involved writing checks, running errands, going to various offices to sign things, etc. that have been, if not entirely eliminated, certainly cut back on.

[bombcar]

Yeah a lot of the "monthly" consumer tasks have slowly been eliminated, almost imperceptibly. You used to have to pay bills by check and balance a checkbook monthly; those are all gone.

Even passport renewal is available online now.