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by jsnelgro
1293 days ago
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I had a very similar experience except it was a 1st gen MS surface book packaged in a 2nd box. They look nearly identical.
Spent months getting gaslighted by Amazon support.
My coworker who'd previously worked at Amazon Fulfillment suggested I email jeff@amazon.com directly. The case was picked up by a higher-level CS rep and they reversed the charges. No apology or concessions for the horrible experience otherwise. I truly hate this company. |
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