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by Rastonbury 1288 days ago
That's just an opinion. It's almost like a chatgpt 3 response for "write short blog with hot take on trendy Web thing". Was expecting some data on how this backfired when implemented or something.

I like chat when I need it, no digging through a dark pattern looking for support contacts. It also tells me that customer service is at least somewhat of a priority for this company. Otherwise I just ignore.