[drdaeman]

To be fair, in my experience they almost always tell explain the reasoning for repeatedly asking this information "for security reasons I must confirm your information again". Maybe I was just lucky with good places and people, but I never had wondered why the heck they need the information they already have on file (or worse, that I have already told them some minutes ago), because from their brief explanations I understand that they have some form and they must type in my data in there for verification.