[hedora]

I’ve found they are particularly effective when the chat option only pops up on the “contact us” page, and it goes direct to a human (with a max of one question to route the request).

Amazon gets points for having the worst implementation I’ve seen. Although it doesn’t pop up and spam you, if you click through on the website or app, it connects you to an incompetent chat bot.

Third parties provide direct links to Amazon’s competent chat bot that can actually handle basic requests.

Seriously, WTF are they thinking?!?