[PaulHoule]

I am polite but firm most of the time with agents, but I do get chances to talk with people who have the authority to change things. Raising a stink and ‘let me talk to your supervisor’ really can lead to tickets getting forwarded to people who can fix the process or at least give agents training in how to avoid or manage ‘lights on nobody home’ situations.

Lately I have been facing a breakdown in business processes with my local electric utility that first disconnected my electricity because one of my tenants made a mistake. I think they finally understand that I have three services at two houses at one address, but I went through two periods since then of getting no electric bill for months (which I won’t let slide because the last time they stopped billing me I got disconnected.) Getting that fixed involved waiting three hours on hold which got me talking to regulators again. The crew building the new deck at the other house has also deferred work because they have been unable to get through to anyone there who can turn the service off temporarily so they can work near where the wire comes in.