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by CaptainZapp
1281 days ago
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> Or a phone number I can send a text to. Or a phone number that you can actually call and which is picked up by a human within a reasonable time frame and who is actually empowered to solve your problem. And to my surprise that actually still exists. Just recently I had a stellar experience with the support of my hosting provider. 30 seconds wait, a person who knew what I'm talking about. Solving the problem instantly by mailing the relevant form, while we still chatted. All resolved in less than 5 minutes. For what it's worth: that was hostpoint.ch. I'm not invested in any way. Just a very happy customer after 2 really good support experiences (one by email) |
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Of course, but I skipped this because I had tried to stay in scope of a text chatting.
Personally, I'd love to see more businesses accepting texts (SMS/Signal/Matrix 3PIDs/WhatsApp/Telegram/whatever works for them - just clearly indicating that they do). I'm an US resident but not a native English speaker - and while I've chatted online a lot, I have relatively limited experience talking to other people. So I have some difficulty talking to people, especially if my and their accents make conversation... less smooth than we both would prefer. Or at least I feel some non-negligible amounts of uneasiness before having to make an actual call. It's not too bad and I'm trying to improve as much as I can, but for some important conversations I'd rather use more reliable methods if those are available.
And to extend on this example, due to family matters I'm currently overseas in Mexico - and I only know very basic Spanish that is nowhere sufficient for any intelligible conversation beyond ordering food or asking for directions. Thankfully, almost every business seem to have a WhatsApp number so with a help of translation software I was able to do quite a bunch of non-trivial requests.
And while my case is maybe not that important (except for me), there are always folks with genuine speech and/or hearing disabilities who could be unable to use voice communication channels at all.
Oh, and texts allow asynchronous communications. I love that I can text my dentist office and schedule an appointment. I don't expect them to reply immediately (they won't if I text off-hours), but I know that they would receive my message and respond when they have a moment. Which is all I need, and my phone will notify me when they reply back.