[wintermutestwin]

>so long as it's connected me to a human rather than a menu of chatbot options

Key point here. Chatbots are a universal "please despise my company" tool.

If you don't have a live human available - don't show me the chat button.

[troupe]

If it is clear I'm talking to a chat bot, then I have the option. But if you make me jump through hoops to get a human and then give me a bot, I'm going to be pretty annoyed at you.